Question 1

What kind of machines does Veltix offer?

Accepted Answer

We specialize in high-end wellness and aesthetic technology, including Veltix Sculpt RF muscle toning devices and Veltix Boots recovery equipment suitable for gyms, beauty salons, and hotels.

Question 2

Who can purchase from Veltix?

Accepted Answer

Our products are designed for professional use. We serve gyms, medical spas, beauty clinics, wellness centers, and hotels. For personal or home use, please contact us for suitability.

Question 3

Do you provide training or support after purchase?

Accepted Answer

Yes. Every Veltix purchase includes basic remote training and user manuals. We also offer optional in-person training and ongoing technical support for select devices.

Question 4

How long does shipping take?

Accepted Answer

Most orders ship within 1–3 business days. Delivery time depends on your location and product availability, but typically ranges from 21 to 30 business days.

Question 5

Is there a warranty on the machines?

Accepted Answer

Yes. All Veltix machines include a 1 year manufacturer warranty covering hardware defects. Extended warranties and service plans are available upon request.

Question 6

What is your return policy?

Accepted Answer

Due to the professional nature of our equipment, all sales are final. However, we accept returns within 7 days if the product arrives defective or damaged. Please inspect your shipment upon arrival.

Question 7

Can I schedule a demo before buying?

Accepted Answer

Absolutely. We can arrange virtual demos or in-person presentations, depending on your location and the product of interest. Contact us to schedule.

Question 8

Are your machines certified and safe?

Accepted Answer

Yes. All Veltix devices comply with relevant EU safety standards and come with CE certification or equivalent documentation.

Question 9

Do you offer financing or payment plans?

Accepted Answer

Yes, we can offer flexible payment terms for B2B clients and large orders. Contact us directly for a custom financing solution.

Question 10

How can I get in touch with your team?

Accepted Answer

You can reach us via the contact form on our website. Our team responds within 24 hours on business days.

FAQ

Frequently asked questions