FAQ
We specialize in high-end wellness and aesthetic technology, including HIFEM + RF muscle toning devices, fat loss machines, laser systems, and recovery equipment suitable for gyms, beauty salons, and hotels.
Our products are designed for professional use. We serve gyms, medical spas, beauty clinics, wellness centers, and hotels. For personal or home use, please contact us for suitability.
Yes. Every Veltix purchase includes basic remote training and user manuals. We also offer optional in-person training and ongoing technical support for select devices.
Most orders ship within 1–3 business days. Delivery time depends on your location and product availability, but typically ranges from 21 to 30 business days.
Yes. All Veltix machines include a 12-month manufacturer warranty covering hardware defects. Extended warranties and service plans are available upon request.
Due to the professional nature of our equipment, all sales are final. However, we accept returns within 7 days if the product arrives defective or damaged. Please inspect your shipment upon arrival.
Absolutely. We can arrange virtual demos or in-person presentations, depending on your location and the product of interest. Contact us to schedule.
Yes. All Veltix devices comply with relevant EU safety standards and come with CE certification or equivalent documentation.
Yes, we can offer flexible payment terms for B2B clients and large orders. Contact us directly for a custom financing solution.
You can reach us via the contact form on our website. Our team responds within 24 hours on business days.